MDTC Policies

Terms and Conditions

MDTC is a small business, so when you reserve private lessons or group courses, that’s instruction time we can’t offer to another client. Please take a moment to review our course and payment policies prior to booking services with us. Making payment indicates your agreement to the following terms:

Payments

• All group classes, private lessons, in-home sessions & puppy day school require payment in full prior to the start of the first class/lesson
• Once you book your appointment, you will receive an invoice to be paid online via credit card
• Payments non-transferable
• Equipment is sold separately

Cancellations/Missed classes/Refunds

• For private instruction , there is NO refund if you cancel within 48 hours of scheduled appointment and payments are non-transferable to another date.  
• A full refund is given for private lessons cancelled before the 48 hour deadline.
• For group courses, if you miss one session, we will make every effort to help you catch up in the next week’s class. If you miss more than one class, you may not be able to complete the program. If space is available the next time the same course starts, you may attend at a reduced rate of $20 per makeup class session.
• If we have to cancel the class for any reason, we will offer a makeup class date and will apply your payment to the new class date. 

Board & Train

• 50%  of the board and train cost is required to reserve the requested date. Balance is due at the time of drop off.
• NO REFUNDS ON DEPOSITS. Please make sure you are committed to the dates you booked!
• All dogs must have proof of current rabies and distemper/parvo vaccinations prior to arrival.
• If your dog is coughing or sneezing, has any signs of a respiratory infection or has diarrhea, vomiting, or other signs of illness, please contact us before bringing the dog to our facility.